Field Service Engineer (Seremban)
Permanent - 5 day working week 8 am - 5.45 pm; Annual Leave
To Be Advised during Interview
Provide equipment service to assigned customer.
Conduct equipment, retrofit kit installation & setup.
Coordinate with internal technical staff to improve equipment performance.
Collect and analyse customer’s data for handler’s acceptance/ buy off.
Report all equipment’s issue to concerned staff and update accordingly
Take ownership and accountability. Fulfil customer’s requirement and expectation.
Prepare on site technical report upon demand.
Trouble shooting, provide technical solution, analyse on-site machine issue raised by
Install and set-up equipment & retrofit kit at customer site which include but not
limited to Native vision system, Test contacting, Interfacing with other sub-system.
Perform acceptance of protocol/ buyoff with customer upon installation and set up.
Provide equipment operation & basic maintenance training to customer.
Report forthwith on such activity, special problem or technical shortcomings that may
affect the smooth operation of the job perform on customer site. Update all technical
In collaboration with other technical staff, with the company’s agent, visit clients
where machinery has been installed and organise an efficient after-sale service, with
such policies and instructions made by Cohu SEG’s general direction.
In collaboration with other technical staff, Cohu SEG’s main office and the company’s
agent, visit prospective clients, analyse their needs, draw up exact specifications of
machinery need for machinery or parts.
Understand Customer Service process flow (Company ISO), and apply accordingly
through daily activity & in house/ on-site support, in order to fulfil company’s vision
and quality policy.
Update the project issue list into system & follow up with the factory (project
manager, Engineering COE & RSM) to resolved it within committed date. Review all
listed issues weekly with customer and internal technical staff.
Coordinate the installation/setup schedule plan with customer base on the assigned
project which needs longer time to complete.
Take ownership and accountability on customer management, resolve customer’s
issue during on site support. Reduce customer complaint.
Responsible and follow up the activity for assigned customer. Be the main window to
communicate between Ismeca and customer on the daily service support (include
COE support) / issue on the machine. Escalate to Regional Service Manager if not
getting any internal support.
Communication between Customer & internal staff must be done professionally. Do
not over expose internal communication to Customer in order to avoid unnecessary
Prioritise and fulfil customer’s expectation. Manage highlighted issue.
Any tasks that may be assigned to you from time to time.
Bachelor degree in micro-mechanics or mechanics OR equivalent
Good knowledge of electronics OR mechanical.
Work experience :
Strong background about mechanical OR electro-mechanics OR Equivalent field.
Language skills :
Fluent English (spoken and/ written skills)
Know other language will be advantages.
Specific skills :
Technical skills, mechanical and electrical
Customer Relation Skills
Personal criterion :
Number of open issue solve on the field.
Clearly structured work approach.
Project handling competence.
Number of customer handler acceptance protocols signed.
All resumes are to be in MS Word format. Please provide a personal email address
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